Refund Policy
Last updated:
1. Scope
This policy describes requests concerning Scantelio payments made through Paddle. Paddle is the Merchant of Record and processes refunds. Free usage involves no payment to refund.
2. Refund rights
Paddle purchases are subject to Paddle’s current Buyer Terms and Refund Policy and mandatory applicable law. This page does not restrict those rights or add restrictions based on the number of checks used.
Eligibility and deadlines depend on the buyer’s country, purchase type and statutory withdrawal rights. Paddle may also consider requests within 14 days of a transaction under its discretionary policy. This is not a promise of an unconditional refund for every purchase.
If the service was not delivered, materially differs from its description or a charge was erroneous, explain this in your request. Mandatory rights concerning defective services remain available beyond ordinary request periods where the law provides them.
3. Making a request
Visit paddle.net or follow the support link in your Paddle purchase confirmation and request a refund. You can also email owner@scantelio.com or use Scantelio’s support form without an account; we will help investigate and route order details.
Provide the order or transaction reference, payment date and contact used for the purchase. Explaining a problem helps handling but does not replace or limit a statutory right to withdraw without giving a reason where applicable. Do not send full card numbers, CVV, passwords or verification codes.
4. Cancelling renewal
To prevent future charges, cancel through the management link in your Paddle email or paddle.net before the next renewal. Cancelling renewal does not itself refund an earlier payment. Submit a separate refund request.
Access following cancellation depends on the paid period and subscription status. A refund may terminate access to the corresponding paid service.
5. Processing and timing
Paddle handles decisions and execution of payment refunds subject to applicable buyer rights. Receipt of funds depends on your bank and payment method; ask Paddle for the transaction status. We do not promise instant settlement or send refunds to arbitrary bank details supplied in chat.
Mandatory buyer rights prevail over any conflicting wording here. Paddle’s payment terms govern purchases from Paddle.
Provider details
Individual Entrepreneur Ostapenko Daniil Viktorovich
Bishkek, Kyrgyzstan
Tax ID: 22207200350494
Registration number: 033-2025-169-2040